Privacy Policy


Privacy Policy

Effective Date: December 9, 2025
Last Updated: December 9, 2025

Introduction

Veteran AI Doctor ("we," "our," or "us") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veteranaidoctor.com and use our services.

We understand that veterans entrust us with sensitive health-related information, and we take this responsibility seriously. This policy outlines our practices regarding your data and your rights concerning that data.

By using Veteran AI Doctor, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Information You Provide to Us

When you use our platform, we may collect the following information that you voluntarily provide:

Search and Health Information

  • Health conditions or symptoms you're searching for
  • Service-connected conditions you indicate
  • Preferred location for healthcare services
  • Specialty or provider type preferences
  • VA benefits status (if provided)

Contact Information (if you create an account or contact us)

  • Name
  • Email address
  • Phone number
  • ZIP code or city/state
  • Military service branch (optional)

Communications

  • Messages you send to us through contact forms
  • Feedback and survey responses
  • Provider reviews or ratings you submit

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

Technical Information

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Time zone setting
  • Pages visited and time spent on pages
  • Referring website
  • Click patterns and navigation paths

Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to enhance your experience and analyze site usage
  • See our Cookie Policy section below for more details

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • Match you with appropriate healthcare providers based on your needs
  • Provide personalized search results and recommendations
  • Display relevant provider information and locations
  • Facilitate communication between you and healthcare providers

Platform Improvement

  • Analyze user behavior to improve our AI matching algorithms
  • Enhance website functionality and user experience
  • Identify technical issues and optimize performance
  • Develop new features and services

Communication

  • Respond to your inquiries and support requests
  • Send service-related updates and notifications
  • Provide information about new features (with your consent)
  • Request feedback on our services

Legal and Safety

  • Comply with legal obligations
  • Protect against fraudulent or illegal activity
  • Enforce our Terms of Service
  • Protect the rights, property, and safety of our users and others

Analytics and Research

  • Generate aggregate, de-identified statistics about usage patterns
  • Conduct research to better serve the veteran community
  • Improve our understanding of veteran healthcare needs

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Healthcare Providers

When you use our platform to contact or schedule with a provider, we share only the information necessary for them to respond to your inquiry (such as name, contact information, and general nature of your health inquiry).

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Web hosting and cloud storage providers
  • Analytics services
  • Customer support tools
  • Email and communication services

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law, such as:

  • In response to a subpoena, court order, or legal process
  • To comply with government reporting obligations
  • To protect our legal rights and property
  • To prevent illegal activity or threats to safety
  • In connection with an investigation of fraud or security issues

Business Transfers

If Veteran AI Doctor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS technology
  • Secure servers with restricted access
  • Regular security assessments and updates
  • Employee training on data privacy and security
  • Access controls and authentication procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you and receive it in a structured, commonly used format.

Correction

You can request that we correct inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Do Not Track

Some browsers have a "Do Not Track" feature. Currently, we do not respond to Do Not Track signals, but we do not track users across third-party websites.

Cookie Controls

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Health Information Privacy

While Veteran AI Doctor is not a healthcare provider and does not provide medical services, we recognize the sensitive nature of health-related information.

Important Notes:

  • We are not covered by HIPAA (Health Insurance Portability and Accountability Act) as we are not a healthcare provider, health plan, or healthcare clearinghouse
  • However, we apply privacy principles consistent with HIPAA standards
  • We recommend not sharing highly sensitive medical details in your searches
  • Any information you share with healthcare providers through our platform becomes subject to their privacy practices and HIPAA protections

Children's Privacy

Veteran AI Doctor is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites, including healthcare provider websites, VA facilities, and other resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

Essential Cookies Required for the website to function properly. These cannot be disabled without affecting site functionality.

Analytics Cookies Help us understand how visitors use our site so we can improve it. These may include Google Analytics or similar services.

Functionality Cookies Remember your preferences and settings to enhance your experience.

Advertising Cookies We may use cookies to display relevant advertisements (if applicable to your service model).

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific sites
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that blocking or deleting cookies may impact your ability to use certain features of our website.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at the information provided below.

International Users

Veteran AI Doctor is based in the United States and primarily serves U.S. military veterans. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our services, you consent to the transfer of your information to the United States and acknowledge that U.S. privacy laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on our website
  • Notify you of material changes via email or prominent website notice (if you have an account with us)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical Retention Periods:

  • Search history: 90 days (unless you have an account)
  • Account information: Until you request deletion or account closure
  • Communications: 3 years for support purposes
  • Analytics data: Aggregated and anonymized permanently

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Veteran AI Doctor
Email: [email protected]
Website: www.veteranaidoctor.com/contact

For privacy-specific inquiries or to exercise your rights:
Email: [email protected]
Subject Line: "Privacy Request"

We will respond to your request within 30 days.

Complaint Resolution

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with:

  • Your state Attorney General's office
  • The Federal Trade Commission (FTC) at www.ftc.gov
  • Your local data protection authority (if outside the U.S.)

Thank You

Thank you for trusting Veteran AI Doctor with your information. We are committed to protecting your privacy while helping you find the healthcare services you deserve.

This privacy policy was last updated on December 9, 2025.