Terms and Service


Terms of Service

Effective Date: December 9, 2025
Last Updated: December 9, 2025

Agreement to Terms

Welcome to Veteran AI Doctor. These Terms of Service ("Terms") govern your access to and use of the veteranaidoctor.com website and all related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICE.

If you do not agree to these Terms, you may not access or use the Service. We reserve the right to modify these Terms at any time, and your continued use of the Service after such modifications constitutes your acceptance of the modified Terms.

Eligibility

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that:

  • You are at least 18 years old
  • You have the legal capacity to enter into binding agreements
  • You will comply with all applicable laws and regulations
  • All information you provide is accurate and current

Description of Service

Veteran AI Doctor is an online platform that uses artificial intelligence to help veterans and their families find healthcare providers. Our Service includes:

  • AI-powered provider search and matching
  • Healthcare provider directory and information
  • Location-based provider recommendations
  • Filters for VA benefits, specialties, and service-connected conditions
  • Links to provider contact information and websites

IMPORTANT: Veteran AI Doctor is NOT a healthcare provider, does not provide medical services, and does not offer medical advice. We are a directory and matching service only.

Medical Disclaimer

Not Medical Advice

THE INFORMATION PROVIDED THROUGH OUR SERVICE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

  • We do not provide medical services or healthcare
  • We do not diagnose medical conditions
  • We do not prescribe treatments or medications
  • We do not replace the need for professional medical consultation
  • Provider information is for reference only and does not constitute an endorsement

No Doctor-Patient Relationship

Using our Service does not create a doctor-patient relationship between you and Veteran AI Doctor or any healthcare provider listed in our directory. Any relationship with healthcare providers is established directly between you and those providers.

Seek Professional Medical Help

If you have a medical emergency, call 911 immediately. If you are experiencing a mental health crisis, contact the Veterans Crisis Line at 988 (press 1) or text 838255.

For medical questions or health concerns, always consult with a qualified healthcare professional. Do not delay seeking medical care based on information found on our Service.

VA Benefits Information

Information about VA benefits, eligibility, and coverage is provided for general reference only. For official determinations about your VA benefits status, contact the Department of Veterans Affairs directly.

User Accounts and Registration

Account Creation

You may be required to create an account to access certain features of the Service. When creating an account:

  • You must provide accurate and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account

Account Security

You agree to:

  • Choose a strong password and keep it confidential
  • Not share your account with others
  • Log out after each session on shared devices
  • Notify us immediately of any security breaches

We reserve the right to terminate accounts that have been inactive for extended periods or that violate these Terms.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Prohibited Activities

  • Use the Service for any illegal purpose or in violation of any laws
  • Impersonate any person or entity or falsely state your affiliation
  • Upload or transmit viruses, malware, or any harmful code
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the Service or servers
  • Collect or harvest information about users without consent
  • Use automated systems (bots, scrapers) without permission
  • Violate the intellectual property rights of others
  • Post false, misleading, or fraudulent information
  • Harass, threaten, or harm others
  • Submit spam or unsolicited communications
  • Attempt to manipulate search results or rankings
  • Reverse engineer or attempt to extract our source code

Healthcare Provider Interactions

When using our Service to contact healthcare providers:

  • Provide accurate information about your health needs
  • Be respectful in all communications
  • Do not abuse or misuse provider contact information
  • Understand that providers may have their own terms of service

Provider Information and Listings

Directory Information

We strive to maintain accurate and up-to-date information in our provider directory, but we cannot guarantee:

  • The accuracy, completeness, or currency of provider information
  • That listed providers are currently accepting new patients
  • Availability, wait times, or appointment scheduling
  • Provider qualifications, credentials, or quality of care
  • Acceptance of specific insurance or VA benefits at the time of your visit

Provider information comes from various sources, including public databases, provider submissions, and third-party verification services. Users should verify all information directly with providers before scheduling appointments.

Provider Reviews and Ratings

If we offer provider reviews or ratings:

  • Reviews reflect individual user opinions only
  • We do not verify the accuracy of user reviews
  • Reviews may not represent the full picture of a provider's services
  • We reserve the right to remove reviews that violate our content policies

Changes to Listings

Providers may be added, removed, or have their information updated at any time without notice. We are not responsible for outdated or incorrect listings.

Intellectual Property Rights

Our Content

The Service and all content, features, and functionality (including but not limited to text, graphics, logos, images, software, and AI algorithms) are owned by Veteran AI Doctor or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes only.

Restrictions

You may not:

  • Copy, modify, distribute, or create derivative works from our content
  • Use our content for commercial purposes without permission
  • Remove copyright or proprietary notices
  • Frame or mirror any part of the Service
  • Use our trademarks or branding without written consent

User Content

If you submit content to our Service (such as reviews, feedback, or communications), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display that content in connection with operating the Service.

You represent that you own or have the right to submit any content you provide and that it does not violate any third-party rights.

Third-Party Links and Services

Our Service may contain links to third-party websites, healthcare providers, VA facilities, and other external resources. These links are provided for convenience only.

We do not:

  • Endorse or approve any third-party content
  • Control third-party websites or services
  • Assume responsibility for third-party privacy practices
  • Guarantee the accuracy of third-party information
  • Accept liability for interactions with third parties

Your use of third-party websites and services is at your own risk and subject to their terms and policies.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.

To the fullest extent permitted by law, Veteran AI Doctor disclaims all warranties, express or implied, including but not limited to:

  • Implied warranties of merchantability and fitness for a particular purpose
  • Warranties that the Service will be uninterrupted, secure, or error-free
  • Warranties regarding the accuracy or reliability of information
  • Warranties that defects will be corrected
  • Warranties regarding the results of using the Service

We do not warrant that:

  • The Service will meet your specific requirements
  • Provider information is accurate or current
  • The Service is free from viruses or harmful components
  • Any errors will be corrected
  • The AI matching will produce optimal results

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETERAN AI DOCTOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

This includes damages for:

  • Lost profits, revenue, or data
  • Loss of business opportunity
  • Personal injury or property damage
  • Medical complications or health issues
  • Reliance on provider information
  • Inability to use the Service
  • Cost of substitute services

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED $100 OR THE AMOUNT YOU PAID TO USE THE SERVICE IN THE PAST 12 MONTHS, WHICHEVER IS GREATER.

These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Veteran AI Doctor, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your interactions with healthcare providers
  • Content you submit to the Service
  • Your violation of any applicable laws or regulations

Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Key privacy points:

  • We do not sell your personal information
  • We use reasonable security measures to protect data
  • You have rights regarding your personal information
  • See our Privacy Policy for complete details

Modifications to the Service

We reserve the right to:

  • Modify, suspend, or discontinue any part of the Service at any time
  • Change features, functionality, or availability
  • Update our AI algorithms and matching criteria
  • Add or remove provider listings
  • Implement usage limits or restrictions

We will attempt to provide notice of material changes, but we are not obligated to do so. Continued use after changes constitutes acceptance.

Termination

Our Right to Terminate

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Providing false information
  • At our sole discretion

Your Right to Terminate

You may stop using the Service at any time. If you have an account, you may request account deletion by contacting us.

Effect of Termination

Upon termination:

  • Your right to use the Service ceases immediately
  • We may delete your account and data
  • Provisions that should survive termination will remain in effect
  • You remain liable for any outstanding obligations

Dispute Resolution

Governing Law

These Terms are governed by the laws of the United States and the state where Veteran AI Doctor is headquartered, without regard to conflict of law provisions.

Informal Resolution

Before filing any legal claim, you agree to first contact us to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration rather than in court, except for:

  • Claims in small claims court
  • Claims for injunctive or equitable relief
  • Claims regarding intellectual property

The arbitration shall be conducted by a neutral arbitrator in accordance with the rules of the American Arbitration Association. The arbitrator's decision is final and binding.

Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class, collective, or representative action. There shall be no right or authority for any claims to be arbitrated on a class action basis.

Jurisdiction and Venue

For any disputes not subject to arbitration, you agree to submit to the personal jurisdiction of courts located in [Your State/County], and venue shall be proper in those courts.

Special Provisions for Veterans

Veteran Service Recognition

We recognize and honor the service of all military veterans. This Service is designed to support the veteran community, and we are committed to treating all veterans with the dignity and respect they deserve.

No Discrimination

We do not discriminate based on branch of service, discharge status, era of service, or any other veteran-related factor. All veterans and their families are welcome to use our Service.

Service-Connected Information

Information about service-connected conditions is provided to help you find appropriate care. This information does not constitute a VA rating decision or determination of service connection. For official VA disability determinations, contact the Department of Veterans Affairs.

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Veteran AI Doctor regarding the Service and supersede all prior agreements.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations without restriction.

No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Veteran AI Doctor.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

Survival

Provisions that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and dispute resolution) will survive any termination of these Terms.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Electronic Communications

By using the Service, you consent to receive electronic communications from us. These communications may include notices about your account and information about the Service.

Contact Information

If you have questions, concerns, or notices regarding these Terms of Service, please contact us:

Veteran AI Doctor
Email: [email protected]
Website: www.veteranaidoctor.com/contact

For general support: [email protected]

Mailing Address:
[Your Company Name]
[Street Address]
[City, State, ZIP]

Acknowledgment

By using Veteran AI Doctor, you acknowledge that:

  • You have read and understood these Terms of Service
  • You agree to be bound by these Terms
  • You understand that this is a directory service, not a healthcare provider
  • You will seek professional medical advice for health concerns
  • You are at least 18 years of age
  • You will use the Service in compliance with all applicable laws

Thank you for using Veteran AI Doctor. We are honored to serve those who served.

These Terms of Service were last updated on December 9, 2025. We reserve the right to update these Terms at any time. Your continued use of the Service after changes are posted constitutes your acceptance of the modified Terms.

Important Resources for Veterans

Veterans Crisis Line: 988 (Press 1) or Text 838255
VA Health Benefits: 1-877-222-VETS (8387)
Emergency Medical Services: 911
VA Website: www.va.gov

Veteran AI Doctor is not affiliated with or endorsed by the U.S. Department of Veterans Affairs or any government agency.